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Customer Return & Refund Policy

This policy outlines the rules and conditions for returns, replacements (RMA), refunds, and cancellations for purchases made through our marketplace. Our goal is to ensure transparency and a smooth customer experience.

1. Return Window

• Customers can request a return or replacement within 7 days of delivery.
• Requests after 7 days may not be accepted.

2. Consumable Products Policy

(Coffee, Tea, Sweets, Food Items)

Eligible for Replacement

• Package is broken or damaged at delivery
• Seal is damaged due to shipping

Not Eligible for Return or Refund

• Taste preference or personal dislike
• Opened product without delivery damage
• Claims without valid physical damage

Resolution

• Damaged consumables are considered unsafe
• Free replacement will be provided
• No return shipment required

3. Expired Product Policy

• Receiving an expired product is considered vendor fault
• Customer is eligible for:
  • Free replacement, or
  • Refund (subject to platform deductions)

4. Non-Consumable Products ($50–$90)

(Cups, Shirts, Small Machines)

Eligible Conditions

• Physical damage
• Manufacturing defects
• Incorrect item delivered

Process

• Customer must provide images or videos as proof
• Vendor may request item return
• Replacement issued after verification

5. Refund Policy

• Refunds are not 100% guaranteed
• A 20% platform fee may be deducted
• Remaining amount will be refunded to the original payment method

6. Order Cancellation Policy

Before Shipping

• Order can be canceled
• 15% deduction applies

After Shipping

• Treated as a return request
• Standard return and refund rules apply

7. High-Value Products (Above $1,000)

• Handled with special care and insurance
• Damage claims reviewed case-by-case
• Customers are protected against courier-related damage

8. Communication & Support

• All communication must be through marketplace chat
• Admin monitors conversations
• Final decision rests with marketplace admin

9. Quick Summary

• 7-day return window
• Taste issues are not refundable
• Broken or expired items are replaceable
• Refunds may include up to 20% deduction
• Admin ensures fair resolution